{"id":1048,"date":"2020-06-29T12:58:56","date_gmt":"2020-06-29T10:58:56","guid":{"rendered":"http:\/\/zeuseco.com\/?page_id=1048"},"modified":"2021-12-11T12:22:09","modified_gmt":"2021-12-11T11:22:09","slug":"reklamacia-a-vratenie","status":"publish","type":"page","link":"https:\/\/zeuseco.com\/sk\/reklamacia-a-vratenie\/","title":{"rendered":"Vr\u00e1tenie tovaru a reklam\u00e1cia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1048\" class=\"elementor elementor-1048\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43549ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43549ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7107958\" data-id=\"7107958\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bdaa76a elementor-widget elementor-widget-heading\" data-id=\"bdaa76a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vr\u00e1tenie a reklam\u00e1cia<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d1002e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1002e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb5388b\" data-id=\"bb5388b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-418f4c5 elementor-widget elementor-widget-heading\" data-id=\"418f4c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vr\u00e1tenie tovaru<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4db40f6 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"4db40f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ec7602\" data-id=\"1ec7602\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b7e845 elementor-widget elementor-widget-text-editor\" data-id=\"7b7e845\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<ol><li><strong>Pr\u00e1vo na odst\u00fapenie od k\u00fapnej zmluvy<\/strong><\/li><\/ol><p>Kupuj\u00faci spotrebite\u013e m\u00e1 v s\u00falade so z\u00e1konom a t\u00fdmito VOP mo\u017enos\u0165 odst\u00fapi\u0165 od k\u00fapnej zmluvy do 14 pracovn\u00fdch dn\u00ed od prevzatia tovaru bez uvedenia d\u00f4vodu. Pr\u00e1vo na odst\u00fapenie od zmluvy nem\u00e1 kupuj\u00faci, ak bol tovar prevzat\u00fd a zak\u00fapen\u00fd osobne na predajni\u00a0pred\u00e1vaj\u00faceho.\u00a0<\/p><p>\u00a0<\/p><p>Pri doru\u010den\u00ed prepravcom je kupuj\u00faci povinn\u00fd skontrolova\u0165 bezprostredne pri dodan\u00ed spolu s dopravcom stav z\u00e1sielky (po\u010det bal\u00edkov, neporu\u0161enos\u0165 obalu). V pr\u00edpade ne\u00faplnej alebo po\u0161kodenej z\u00e1sielky ma kupuj\u00faci pr\u00e1vo odmietnu\u0165 prevzatie z\u00e1sielky.<\/p><p>\u00a0<\/p><p>V\u00a0pr\u00edpade, ak si kupuj\u00faci zvol\u00ed osobn\u00e9 prevzatie tovaru v\u00a0sklade pred\u00e1vaj\u00faceho, kupuj\u00faci je povinn\u00fd pri osobnom odbere vybran\u00fd tovar riadne prezrie\u0165 a\u00a0skontrolova\u0165, nako\u013eko pri tovare zak\u00fapenom t\u00fdmto sp\u00f4sobom kupuj\u00faci nie je opr\u00e1vnen\u00fd od k\u00fapnej zmluvy odst\u00fapi\u0165, ak sa pred\u00e1vaj\u00faci a\u00a0kupuj\u00faci nedohodn\u00fa v\u00a0konkr\u00e9tnom pr\u00edpade inak. V pr\u00edpade, \u017ee je tovar po\u0161koden\u00fd, ma z\u00e1kazn\u00edk povinnos\u0165 nahl\u00e1si\u0165 tento fakt pred\u00e1vaj\u00facemu person\u00e1lu.<\/p><p>\u00a0<\/p><ol start=\"2\"><li><strong>Odst\u00fapenie od zmluvy a sp\u00f4sob vr\u00e1tenia tovaru<\/strong><\/li><\/ol><p>Pri odst\u00fapen\u00ed od k\u00fapnej zmluvy kupuj\u00faci vypln\u00ed p\u00edsomn\u00e9 prehl\u00e1senie o odst\u00fapen\u00ed od zmluvy s uveden\u00edm \u010d\u00edsla objedn\u00e1vky, d\u00e1tumu n\u00e1kupu a \u010d\u00edsla \u00fa\u010dtu pre finan\u010dn\u00e9 vysporiadanie. Formul\u00e1r na odst\u00fapenie od k\u00fapnej zmluvy sa nach\u00e1dza <a href=\"https:\/\/zeuseco.com\/wp-content\/uploads\/2020\/11\/ZEUSECO_Formular-na-odstupenie-od-zmluvy.pdf\" data-wplink-edit=\"true\"><strong>tu<\/strong><\/a>.<\/p><p>\u00a0<\/p><p>Odst\u00fapenie od zmluvy mus\u00ed by\u0165 uskuto\u010dnen\u00e9 P\u00cdSOMNOU FORMOU a to prostredn\u00edctvom e-mailu na adresu <strong><a href=\"mailto:info@zeuseco.com\">info@zeuseco.com<\/a><\/strong>. Prijatie odst\u00fapenia od zmluvy V\u00e1m potvrd\u00edme e-mailom.<\/p><p>\u00a0<\/p><p>Zak\u00fapen\u00fd tovar v p\u00f4vodnom stave ako pri prevzat\u00ed objedn\u00e1vate\u013e za\u0161le doporu\u010dene na vlastn\u00e9 n\u00e1klady spolu s origin\u00e1lom dokladu o k\u00fape, riadne vyplnen\u00fdm prehl\u00e1sen\u00edm o\u00a0odst\u00fapen\u00ed od zmluvy sp\u00e4\u0165 na adresu skladu prev\u00e1dzkovate\u013ea (nie formou dobierky) najnesk\u00f4r do 14 kalend\u00e1rnych dn\u00ed odo d\u0148a odst\u00fapenia od zmluvy.<\/p><p>\u00a0<\/p><p>Doru\u010dovacia adresa pre vr\u00e1tenie tovaru:<\/p><p>\u00a0<\/p><p>N\u00e1zov firmy: isklad 211694\/09<br \/>Meno pr\u00edjemcu: GREEN FOX s.r.o.<br \/>Ulica: Dia\u013eni\u010dn\u00e1 cesta 5, Hala D, gate 35<br \/>PS\u010c a mesto: 903 01 Senec<br \/>Krajina: Slovensko<\/p><p>\u00a0<\/p><p>Ak kupuj\u00faci odst\u00fapi od zmluvy a pred\u00e1vaj\u00facemu doru\u010d\u00ed tovar nepou\u017eit\u00fd, nepo\u0161koden\u00fd a v origin\u00e1lnom obale, pred\u00e1vaj\u00faci vr\u00e1ti kupuj\u00facemu cel\u00fa k\u00fapnu cenu zaplaten\u00fa za tovar, bez n\u00e1kladov na po\u0161tovn\u00e9.<\/p><p>\u00a0<\/p><p>Kupuj\u00faci spotrebite\u013e zodpoved\u00e1 za ak\u00e9ko\u013evek zn\u00ed\u017eenie hodnoty tovaru v d\u00f4sledku zaobch\u00e1dzania s n\u00edm in\u00fdm sp\u00f4sobom, ne\u017e ak\u00fd je potrebn\u00fd na zistenie povahy, vlastnost\u00ed a funk\u010dnosti tovaru. Ak kupuj\u00faci odst\u00fapi od zmluvy a pred\u00e1vaj\u00facemu doru\u010d\u00ed tovar v inom ako v p\u00f4vodnom neporu\u0161enom stave a obale (napr. zbaven\u00fd p\u00f4vodn\u00e9ho obalu, pou\u017eit\u00fd, ne\u00fapln\u00fd, po\u0161koden\u00fd alebo zne\u010disten\u00fd), pred\u00e1vaj\u00faci je opr\u00e1vnen\u00fd vr\u00e1ti\u0165 kupuj\u00facemu k\u00fapnu cenu tovaru zn\u00ed\u017een\u00fa o hodnotu opravy a uvedenia tovaru do p\u00f4vodn\u00e9ho stavu a\/alebo o hodnotou jeho opotrebenia (v s\u00falade s \u00a7 457 Ob\u010dianskeho z\u00e1konn\u00edka).<\/p><p>\u00a0<\/p><p>Lehota na odst\u00fapenie od zmluvy je zachovan\u00e1, ak kupuj\u00faci spotrebite\u013e za\u0161le ozn\u00e1menie o uplatnen\u00ed pr\u00e1va na odst\u00fapenie od zmluvy pred t\u00fdm, ako uplynie lehota na odst\u00fapenie od zmluvy. Bli\u017e\u0161ie podmienky s\u00fa upraven\u00e9 v z\u00e1kone \u010d. 102\/2014 Z.z.<\/p><p>\u00a0<\/p><p>Po odst\u00fapen\u00ed od zmluvy pred\u00e1vaj\u00faci vr\u00e1ti kupuj\u00facemu spotrebite\u013eovi v\u0161etky platby, ktor\u00e9 je pred\u00e1vaj\u00faci povinn\u00fd vr\u00e1ti\u0165 pod\u013ea pr\u00e1vnych predpisov. Platby pred\u00e1vaj\u00faci vr\u00e1ti kupuj\u00facemu spotrebite\u013eovi bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 14 dn\u00ed odo d\u0148a\u00a0doru\u010denia\u00a0vr\u00e1ten\u00e9ho tovaru sp\u00e4\u0165 na adresu skladu pred\u00e1vaj\u00faceho. Ich \u00fahrada bude uskuto\u010dnen\u00e1 bankov\u00fdm prevodom na kupuj\u00facim zvolen\u00fd \u00fa\u010det.\u00a0Priame n\u00e1klady na vr\u00e1tenie tovaru zn\u00e1\u0161a kupuj\u00faci spotrebite\u013e.<\/p><p>\u00a0<\/p><p>Tovar mus\u00ed by\u0165 zaslan\u00fd sp\u00e4\u0165\u00a0v nepou\u017eitom a v znovu predajnom stave a tie\u017e v origin\u00e1lnom obale. Kupuj\u00faci spotrebite\u013e zodpoved\u00e1 za ak\u00e9ko\u013evek zn\u00ed\u017eenie hodnoty tovaru v d\u00f4sledku zaobch\u00e1dzania s n\u00edm in\u00fdm sp\u00f4sobom, ne\u017e ak\u00fd je potrebn\u00fd na zistenie povahy, vlastnost\u00ed a funk\u010dnosti tovaru. Kupuj\u00faci spotrebite\u013e nem\u00f4\u017ee odst\u00fapi\u0165 od zmluvy v pr\u00edpadoch pod\u013ea ust. \u00a7 7 ods. 6 z\u00e1kona \u010d. 102\/2014 Z.z.<\/p><p>\u00a0<\/p><p>V pr\u00edpade vr\u00e1tenia po\u0161koden\u00e9ho tovaru pou\u017e\u00edvan\u00e9ho nad r\u00e1mec zaobch\u00e1dzania potrebn\u00e9ho na zistenie vlastnost\u00ed a funk\u010dnosti je pred\u00e1vaj\u00faci opr\u00e1vnen\u00fd uplatni\u0165 si vo\u010di kupuj\u00facemu n\u00e1hradu \u0161kody, resp. in\u00e9 z\u00e1konn\u00e9 n\u00e1roky. Tieto n\u00e1roky je opr\u00e1vnen\u00fd zapo\u010d\u00edta\u0165 si oproti poh\u013ead\u00e1vke na vr\u00e1tenie k\u00fapnej ceny (s v\u00fdnimkou tovaru vr\u00e1ten\u00e9ho z d\u00f4vodu preuk\u00e1zan\u00fdch z\u00e1ru\u010dn\u00fdch v\u00e1d).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00f70ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00f70ef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-03dda6b\" data-id=\"03dda6b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b16ab56 elementor-widget elementor-widget-heading\" data-id=\"b16ab56\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reklam\u00e1cia tovaru<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38886b1 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"38886b1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-086f490\" data-id=\"086f490\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-550f78c elementor-widget elementor-widget-text-editor\" data-id=\"550f78c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Pred\u00e1vaj\u00faci zodpoved\u00e1 za to, \u017ee pred\u00e1van\u00fd tovar je bez ch\u00fdb a m\u00e1 po\u017eadovan\u00fa kvalitu.<\/p><p>\u00a0<\/p><p>Kupuj\u00faci je povinn\u00fd d\u00f4kladne skontrolova\u0165 tovar pri jeho prevzat\u00ed od doru\u010dovate\u013ea a potvrdi\u0165 svoj\u00edm podpisom prevzatie tovaru na doklade o prevzat\u00ed tovaru. Pokia\u013e je z\u00e1sielka vidite\u013ene po\u0161koden\u00e1 alebo zni\u010den\u00e1, kupuj\u00faci je povinn\u00fd bez prevzatia z\u00e1sielky ihne\u010f kontaktova\u0165 pred\u00e1vaj\u00faceho. Reklam\u00e1ciu za pr\u00edpadn\u00e9 nedodanie tovaru vinou doru\u010dovate\u013ea alebo po\u0161kodenie tovaru zavinen\u00e9 doru\u010dovate\u013eom je nutn\u00e9 v tak\u00fdchto pr\u00edpadoch uplat\u0148ova\u0165 priamo u doru\u010dovate\u013ea. Reklam\u00e1cie mechanick\u00e9ho po\u0161kodenia tovaru zapr\u00ed\u010dinen\u00e9ho prepravou, prevzatie ktor\u00e9ho bez v\u00e1d potvrdil kupuj\u00faci doru\u010dovate\u013eovi, nebud\u00fa pred\u00e1vaj\u00facim uznan\u00e9 ako opr\u00e1vnen\u00e9 a plnenie z takejto reklam\u00e1cie nebude kupuj\u00facim poskytnut\u00e9.<\/p><p>\u00a0<\/p><p>Reklam\u00e1cia sa vz\u0165ahuje len na preuk\u00e1zate\u013en\u00e9 v\u00fdrobn\u00e9 chyby sp\u00f4soben\u00e9 v\u00fdrobcom, ktor\u00e9 boli zisten\u00e9 ihne\u010f po dod\u00e1vke tovaru, alebo po\u010das jeho pou\u017e\u00edvania. Reklam\u00e1cia sa nevz\u0165ahuje na chyby sp\u00f4soben\u00e9 u\u017e\u00edvate\u013eom po\u010das be\u017en\u00e9ho pou\u017e\u00edvania tovaru. Za vadu nie je mo\u017en\u00e9 pova\u017eova\u0165 zmenu vlastnosti tovaru, ktor\u00e1 vznikla v priebehu z\u00e1ru\u010dnej doby v d\u00f4sledku opotrebenia alebo nespr\u00e1vneho pou\u017e\u00edvania, resp. v d\u00f4sledku ak\u00e9hoko\u013evek in\u00e9ho nespr\u00e1vneho z\u00e1sahu resp. po\u0161kodenia kupuj\u00facim alebo tre\u0165ou osobou.<\/p><p>\u00a0<\/p><p>Reklam\u00e1cia sa pova\u017euje za riadne uplatnen\u00fa, ak je reklamovan\u00fd tovar kompletn\u00fd a reklam\u00e1cii nebr\u00e1nia v\u0161eobecn\u00e9 z\u00e1sady hygieny. Kupuj\u00faci je povinn\u00fd predlo\u017ei\u0165 reklamovan\u00fd \u010dist\u00fd v opa\u010dnom pr\u00edpadne je pred\u00e1vaj\u00faci opr\u00e1vnen\u00fd odmietnu\u0165 prevzatie tovaru.<\/p><p>\u00a0<\/p><p>Ak kupuj\u00faci uplatn\u00ed pr\u00e1vo zo zodpovednosti za vady predanej veci (\u010falej len \u201ereklam\u00e1cia\u201c), je pred\u00e1vaj\u00faci alebo n\u00edm poveren\u00fd pracovn\u00edk povinn\u00fd o opr\u00e1vnenosti reklam\u00e1cie rozhodn\u00fa\u0165 ihne\u010f, v zlo\u017eitej\u0161\u00edch pr\u00edpadoch do 3 pracovn\u00fdch dni. Do tejto doby sa nezapo\u010d\u00edtava doba potrebn\u00e1 k odborn\u00e9mu pos\u00fadeniu vady.<\/p><p>\u00a0<\/p><p>Reklam\u00e1cia vr\u00e1tane odstr\u00e1nenia vady mus\u00ed by\u0165 vybaven\u00e1 bez zbyto\u010dn\u00e9ho odkladu av\u0161ak najnesk\u00f4r v lehote do 30 dn\u00ed odo d\u0148a uplatnenia. O rozhodnut\u00ed oh\u013eadom opr\u00e1vnenosti reklam\u00e1cie bude v takomto pr\u00edpade z\u00e1kazn\u00edk informovan\u00fd telefonicky prostredn\u00edctvom sms spr\u00e1vy alebo elektronickou formou.<\/p><p>\u00a0<\/p><p>Kupuj\u00faci m\u00e1 pr\u00e1vo uplatni\u0165 reklam\u00e1ciu po\u0161tou na adresu:<\/p><p>\u00a0<\/p><p>N\u00e1zov firmy: isklad 211694\/09<br \/>Meno pr\u00edjemcu: GREEN FOX s.r.o.<br \/>Ulica: Dia\u013eni\u010dn\u00e1 cesta 5, Hala D, gate 35<br \/>PS\u010c a mesto: 903 01 Senec<br \/>Krajina: Slovensko<\/p><p>\u00a0<\/p><p>Kupuj\u00faci je povinn\u00fd preuk\u00e1za\u0165, \u017ee jeho n\u00e1rok na vybavenie reklam\u00e1cie je opr\u00e1vnen\u00fd, tzn., \u017ee okrem vytknutia v\u00e1d dolo\u017e\u00ed aj miesto, cenu tovaru a dobu zak\u00fapenia tovaru, \u010do preuk\u00e1\u017ee predajn\u00fdm dokladom.<\/p><p>\u00a0<\/p><p>Pred\u00e1vaj\u00faci zodpoved\u00e1 za to, \u017ee pred\u00e1van\u00e1 vec je pri prevzat\u00ed kupuj\u00facim v zhode s k\u00fapnou zmluvou, i za vady, ktor\u00e9 sa vyskytn\u00fa po prevzat\u00ed veci kupuj\u00facim v z\u00e1ru\u010dnej dobe. Doba pre uplatnenie reklam\u00e1cie (z\u00e1ru\u010dn\u00e1 doba) je 24 mesiacov a za\u010d\u00edna plyn\u00fa\u0165 d\u0148om prevzatia tovaru v predajni resp. v pr\u00edpade doru\u010denia tovaru d\u00e1tum doru\u010denia tovaru prepravcom. Pr\u00e1vo na reklam\u00e1ciu tovaru kupuj\u00facemu zanikne, ak nebolo uplatnen\u00e9 v z\u00e1ru\u010dnej dobe.<\/p><p>\u00a0<\/p><p>Reklam\u00e1ciu by\u00a0kupuj\u00faci mal uplatni\u0165 bez zbyto\u010dn\u00e9ho odkladu ihne\u010f po zisten\u00ed vady, aby reklam\u00e1cia mohla by\u0165 spr\u00e1vne pos\u00faden\u00e1 a vybaven\u00e1. Len \u010do kupuj\u00faci zist\u00ed vadu na prevzatej veci, je povinn\u00fd vec uschova\u0165 a nepou\u017e\u00edva\u0165 a\u017e do uplatnenia reklam\u00e1cie, aby sa zabr\u00e1nilo v\u00fdraznej\u0161iemu po\u0161kodeniu veci napr. tak, \u017ee z odstr\u00e1nite\u013enej vady sa stane vada neodstr\u00e1nite\u013en\u00e1.<\/p><p>\u00a0<\/p><p>Z\u00e1ru\u010dn\u00fa dobu si nie je mo\u017eno zamie\u0148a\u0165 s dobou obvyklej \u017eivotnosti, tzn. s dobou po\u010das ktorej pri spr\u00e1vnom pou\u017e\u00edvan\u00ed a o\u0161etrovan\u00ed m\u00f4\u017ee tovar vydr\u017ea\u0165, vzh\u013eadom na jeho\u00a0 vlastnosti, dan\u00fd \u00fa\u010del pou\u017eitia a rozdielnos\u0165 v intenzite pou\u017e\u00edvania.<\/p><p>\u00a0<\/p><p>Doba od uplatnenia pr\u00e1va zo zodpovednosti za vady a\u017e do doby, ke\u010f kupuj\u00faci po skon\u010den\u00ed opravy bol povinn\u00fd vec prevzia\u0165, sa do z\u00e1ru\u010dnej doby nepo\u010d\u00edta. Ak sa reklam\u00e1cia vybav\u00ed v\u00fdmenou vadn\u00e9ho tovaru za nov\u00fd, be\u017e\u00ed doba pre uplatnenie reklam\u00e1cie znova od okam\u017eiku prevzatia nov\u00e9ho tovaru kupuj\u00facim.<\/p><p>\u00a0<\/p><p>Z\u00e1kazn\u00edk nem\u00e1 n\u00e1rok na automatick\u00e9 vr\u00e1tenie pe\u0148az\u00ed za uplat\u0148ovan\u00fa reklam\u00e1ciu.<\/p><p>\u00a0<\/p><p>V sporoch vzniknut\u00fdch\u00a0 v r\u00e1mci reklama\u010dn\u00e9ho riadenia rozhoduje s\u00fad.<\/p><p>\u00a0<\/p><p>Pod\u013ea z\u00e1kona 391\/2015 Z.z., m\u00e1 kupuj\u00faci ako spotrebite\u013e pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu. Postup pre tak\u00e9to konanie je pop\u00edsan\u00fd ni\u017e\u0161ie:<\/p><p>\u00a0<\/p><p>Spotrebite\u013e m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu (e-mailom na <a href=\"mailto:info@zeuseco.com\">info@zeuseco.com<\/a>), ak nie je spokojn\u00fd so sp\u00f4sobom, ak\u00fdm bola zo strany pred\u00e1vaj\u00faceho vybaven\u00e1 jeho reklam\u00e1cia alebo ak sa domnieva, \u017ee pred\u00e1vaj\u00faci inak poru\u0161il jeho pr\u00e1va. Pokia\u013e pred\u00e1vaj\u00faci odpovie na t\u00fato \u017eiados\u0165 zamietnut\u00edm, alebo na tak\u00fato \u017eiados\u0165 nereaguje do 30 dn\u00ed od jej odoslania, spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu. Pod\u013ea z\u00e1kona 391\/2015 Z.z. s\u00fa subjektmi na alternat\u00edvne rie\u0161enia sporov (\u010falej len subjekt ARS) org\u00e1ny a opr\u00e1vnen\u00e9 pr\u00e1vnick\u00e9 osoby pod\u013ea ust. \u00a7 3 z\u00e1kona 391\/2015 Z.z. N\u00e1vrh m\u00f4\u017ee kupuj\u00faci ako spotrebite\u013e poda\u0165 sp\u00f4sobom ur\u010den\u00fdm pod\u013ea ust. \u00a712 Z\u00e1kona 391\/2015 Z.z., mo\u017enos\u0165 obr\u00e1ti\u0165 sa na s\u00fad t\u00fdm nie je dotknut\u00e1.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1tenie a reklam\u00e1cia Vr\u00e1tenie tovaru Pr\u00e1vo na odst\u00fapenie od k\u00fapnej zmluvy Kupuj\u00faci spotrebite\u013e m\u00e1 v s\u00falade so z\u00e1konom a t\u00fdmito VOP mo\u017enos\u0165 odst\u00fapi\u0165 od k\u00fapnej zmluvy do 14 pracovn\u00fdch dn\u00ed od prevzatia tovaru bez uvedenia d\u00f4vodu. Pr\u00e1vo na odst\u00fapenie od zmluvy nem\u00e1 kupuj\u00faci, ak bol tovar prevzat\u00fd a zak\u00fapen\u00fd osobne na predajni\u00a0pred\u00e1vaj\u00faceho.\u00a0 \u00a0 Pri doru\u010den\u00ed &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/zeuseco.com\/sk\/reklamacia-a-vratenie\/\"> <span class=\"screen-reader-text\">Vr\u00e1tenie tovaru a reklam\u00e1cia<\/span> \u010c\u00edtajte viac &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_mi_skip_tracking":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/pages\/1048"}],"collection":[{"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/comments?post=1048"}],"version-history":[{"count":6,"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/pages\/1048\/revisions"}],"predecessor-version":[{"id":4966,"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/pages\/1048\/revisions\/4966"}],"wp:attachment":[{"href":"https:\/\/zeuseco.com\/sk\/wp-json\/wp\/v2\/media?parent=1048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}